- Published on Monday, 09 February 2015 00:25
A Better Way to Take Customer Experience Enhancements from Concept to Reality
Presented by Ashish Bisaria
Wednesday, February 18th at 6PM
7000 Central Parkway, Suite 570, Atlanta, GA 30328
(location details provided below Eventbrite link)
About this presentation:
Companies love to talk about focusing on customer experience. Voice of Customer is the buzz word. But how do you translate ‘voice of the customer’ to operational delivery and actually drive experience? Hear about a practical operational view on how Manheim translated voice of customer to operational changes and business process improvement.
About Ashish Bisaria:
Ashish Bisaria, senior vice president of Customer Experience, acts as the "Voice of the Customer," leading the development and execution of initiatives that enable Manheim to deliver world-class customer experiences. In his role he is responsible for designing, implementing, and supporting all new ideas and initiatives for Manheim. He reports to Janet Barnard, President, Manheim.
Bisaria brings 20 plus years of global customer service experience to Manheim. He most recently served as chief operating officer and executive vice president of client operations for Teleperformance, where he managed 50,000 call center agents for clients in the high-tech, telecom, financial and insurance industries, launched "Voice of Customer" analytics, and improved customer satisfaction.
Bisaria began his career at KPMG Consulting in customer relationship management, business strategy, and process improvement. He also held management roles in customer experience/service, strategy, and operations at U.S. Cellular and Sprint. In addition, he served as vice president of customer service operations at Cbeyond, where he led the company's customer experience vision, strategy, and direction.
Bisaria has lived and worked in the United States, India, Singapore, Hong Kong, Australia, the U.K., Brazil, and Zimbabwe, and has managed operations in the Philippines, Canada, Mexico, the Caribbean, and South Africa, among others. He holds a Bachelor of Science degree from the University of Delhi and a Master of Business Administration degree from the University of Bombay.
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