Jim Shaver and Mike Strader are managers within the Planning and Process group at McKesson Provider Technologies, a division of McKesson Corporation. Their responsibilities include management and oversight of corporate CMM-based process improvement and measurement program initiatives across over 20 geographically dispersed software development groups. Together, they have over 30 years of experience in the manufacturing, telecommunications, and healthcare industries, across a broad range of IT disciplines, including software development, process improvement, software estimating and measurement, and project management.

Jim is an authorized CMM^® CBA IPI Lead Assessor and Certified Function Point Specialist. His current role includes redefining the corporate development process model and planning the transition from CMM^® to CMMI^®. Since coming to McKesson two years ago, he has helped eight McKesson software development groups reach level 2 maturity. Prior to coming to McKesson, Jim led successful process improvement and measurement program efforts at EDS for clients such as Telecom New Zealand, MCI, Verizon, CenturyTel, and the Federal Aviation Administration.

Mike is an experienced process and performance leader, and has been instrumental in getting McKesson Provider Technologies moving towards higher process maturity. His current role includes implementation of a corporate measurement repository and definition of corporate measurement standards, as well as process definition and rollout. Prior to coming to McKesson, Mike led successful CMM^® initiatives for the EDS Ohio, St. Louis, Midwest Regional, and Communications Industry Solution Centers

Presentation Abstract:

Description: In the healthcare industry, like most industries, companies are constantly looking for an edge that will distinguish them from the competition – something that sets them apart and draws customers to them. Market drivers continue to push organizations to do things better, faster and cheaper – usually with fewer and fewer resources. At McKesson Provider Technologies, one of the ways we’ve met this challenge is through implementing the Software Engineering Institute’s (SEI) Capability Maturity Model^® (CMM^®) across more than 20 very diverse software development groups. This presentation will provide insight into our experience with CMM^®, the lessons we’ve learned along the way, and will leave you with some practical techniques, methods and tools that could help your organization in their journey towards operational excellence.

Outline:

· Background Information
o McKesson – who we are and what we do
o Business drivers that motivated us to change
o Why we chose CMM as our framework for improvement
· Baselining our Capability
o Our baselining approach
o What we found
§ Organizational strengths
§ Organizational weaknesses
· The “Journey”
o Our strategy for improvement
o Roadblocks we had to overcome
o Progress report
· Lessons Learned – practical advice based on our experience
· Where do we go from here?
o Our strategy moving forward
§ Getting our entire organization to level 2
§ Transitioning to SCAMPI appraisals, and then to CMMI
o Obstacles yet to overcome