One of the major factors in success of a process improvement initiative is senior management's commitment. Understanding senior management's challenges and views will help us focus our effort to address their needs and more effectively achieve their commitment and support. In this talk, Mr. Shahryar Shaghaghi, a partner at Deloitte Consulting, will share his experiences in working with CIOs, and discuss their initiatives and challenges in balancing cost and managing organizational and operational infrastructure.
The CIOs, senior managers and practitioners will benefit from this talk.

Over the past 2-3 years, many IT organizations have tried to help their customers find ways to enhance revenue and market share while managing IT costs. This has obviously introduced a set of initiatives as well as challenges for CIOs, Challenges include programs such as rationalization of applications and infrastructure to manage and reduce costs while trying to take on initiatives to establish the foundation in areas such as On-Demand Computing and Wireless and Mobility. In this new world, CIOs are also challenged by many regulatory, privacy, and security related requirements, which typically means expenditure on IT Capital with no direct contribution to revenue enhancement. The focus of this presentation is to share with you my recent experiences in the following areas:

• Infrastructure Optimization- Rationalization of IT Assets as well as process re-engineering and organizational alignment to obtain financial benefits
• Utility Computing /On-Demand Computing and Predictive Operations- One of the latest hot topics, which is transforming management of production environment into a much more predictive and measurable state, and alignment of IT services to business transactions
• Outsourcing- Lessons leaned and best practice discussions specific to Business Process Outsourcing, Hosting and Offshore Development
• Six Sigma, CMM, and ITIL- Use of process improvement models such as Six Sigma, CMM, and ITIL (IT Infrastructure Library) by some organizations and how they relate to one another
• Enterprise Security, Privacy and Identity Management, Business Continuity and Disaster Recovery- One of the most challenging areas viewed by CIOs in our world today, to maintain continuity and availability of systems while controlling integrity and access to critical information.

RANGE OF EXPERIENCE
Twenty years of Information Technology experience with financial services, telecommunications, high-tech manufacturing, utilities, health care, transportation, and education industries. Recent areas of experiences include Wireless and Mobility solutions, Infrastructure/ Application Consolidation and Rightsizing, IT Shared and Managed Services, Merger and Acquisition, IT/Data Center Strategy, IT Operations Management (Systems Management, Service Management, Change Management), Business Continuity and Disaster Recovery, IT Processes and Organizational Design with extensive use of ITIL as the framework, Program/ Project Management, and Systems Integration Methodology Development.

In addition to focused client services responsibilities, current activities include business development, practice building, vendor alliance and management, recruitment and retention, and overall project oversight for key strategic accounts.

SIGNIFICANT INDUSTRY INVOLVEMENT
American Express, Siemens, Dell Computers, JPMorgan Chase, Qualcomm, Varig Airlines. Merrill Lynch, United Airlines, Aon Insurance, Allstate, Arab Banking Corporation, Wellpoint, M&I Banks, USAA, ALLTEL, CoreStates Bank, Ameritech, Nations Bank, Entergy, General Electric, American Greetings, BMC Software, NASCAR

EDUCATION
M.S., Master of Software Engineering, Embry-Riddle University (CMU Curriculum), August 1994
B.S., Computer Science, Bethune-Cookman College, July 1992

ARTICLES, PUBLICATIONS, SPEAKING ENGAGEMENTS
Software Configuration Management, 1996
IT Operations Maturity Model (OMM), 1998
E-Business and IT Operations, 1999
Comdex 2002- Management of Real-Time Environments
BMC SAP Forums 2002- Rightsizing SAP
Harvard Cyberposium 2003- Information Security

Memberships
Member of Industrial Advisory Board - Embry Riddle University
Member of HP Software Advisory Board