Bill Hickman - Are you using Six Sigma, ISO or any other quality program? Do you really understand them?

Abstract:

It may seem strange to be asking these questions twenty years after the birth of the quality movement in American business, but they have never been more pertinent.

W. Edwards Deming said that if you can't describe what you are doing as a process you don't know what you are doing. Maybe it's time to go back to the basics.

In this dynamic presentation, Bill Hickman does precisely that. Using layman's language, he shows that all of the major methodologies have common principals and challenges. He demystifies the process, providing both an overview of process management and tools to effectively manage it.

Seminar Agenda

The session agenda will include:

• What processes are
• What process management is (and is not!)
• What process improvement should do
• How process improvement should work
• Why processes fail
• How to analyze a process
• What does it all mean?

Bill Hickman:

A dynamic and energetic speaker, Bill Hickman is President of The Gyst Group (www.gystgroup.com ) which helps business leaders and their teams focus on the core issues that matter most. Formerly a Senior Vice President with an S&P 500 corporation, he has also served as Vice President Process Management in large and small public companies and is a passionate advocate of process improvement.