About The Speaker

Michael is a managing partner of QSM Associates, based in Pittsfield Massachusetts. As part of QSMA, Michael teaches negotiation, conflict management, and software estimation for high pressure projects. His clients include JPMorganChase, KeyBank, IBM Rational, Vanguard Group, Verizon Wireless, Keane, and others. He can be reached at michael.mah@qsma.com.

He is a contributing author of "IT Measurement, Advice from the Experts", Prentice Hall ©2003, and the upcoming book, "Managing Conflict in IT Organizations". Michael also publishes industry research through the Cutter Consortium, as part of the Agile Software Development & Project Management Advisory Service, the Business-IT Strategies Advisory Service, Sourcing & Vendor Relationships Advisory Service, and the Business Technology Trends & Impacts Advisory Service. His experience is in organizational development, IT negotiation, software project estimation, productivity benchmarking, outsourcing, risk management, and project runaway prevention.

A dynamic speaker for senior executive and project management audiences, his style is interactive and conversational. He uses modern case studies and storytelling, while engaging the audience with role playing and real life examples. Michael has been a keynote and featured speaker for events such as the Carnegie Mellon Software Engineering Process Group Conference, the Cutter Summit series, the Better Software Conference, and numerous Project Management Institute and SEI SPIN chapter meetings.