Process Holes – Major Risks Unidentified by Traditional Business Process Improvement

Abstract:

Traditionally, Business Process Improvement (BPI) initiatives have examined the work activities of the business to create greater efficiency (less time, lower cost) and effectiveness (greater value for the customer). However, very few of these initiatives are structured to identify potential Process Holes. In the business world we frequently see the results of Process Hole initiated events. They include companies whose stock quickly drops to a fraction of its former value; organizations unable to adapt to new competition; departments that implode through a failure to execute; or projects that seem to never deliver results or seriously underperform.

These organizations were destroyed or seriously damaged by unseen or unidentified forces to which they seemed unable to respond or control. To them, the forces were invisible until a seemingly inevitable sequence of events created a “Hole” which swallowed their ability to perform, deliver, or even survive as an organization. The focus of this presentation is the significant business benefit of identifying and repairing Process Holes and the unique approach and activities outside of common process improvements initiatives required for this effort.

Bio:

Rudy Gottschalk is a Principal Consultant with SEI Atlanta, a technology and business consulting firm. His role provides consulting services around process design, organizational design, project management, and organizational change. Mr. Gottschalk has extensive experience in public speaking on topics related to personal and leadership development, strategic planning, and tactical execution. He is also a published book author on the topic of the hiring process in the non-profit sector.

Mr. Gottschalk has broad technology experience including SOA BPM Middleware Application Servers and Imaging and Workflow Automation applications; Business Intelligence and Analytics solutions development; custom software development for web applications, wireless mesh technologies, neural networks, and remote sensing; and telecommunications hardware and networks. His broad business and technology experience enables him to deliver solutions that add value to the business with the appropriate technology tools.

Location:

CCCi
7000 Central Parkway
3rd Floor Conference Room
Atlanta, GA 30328

Recommendation: The best way to turn onto Central Parkway is via from Perimeter Center West due to recent construction. Park in center section (not visitor section) of parking deck on your left as you enter 7000 Central Parkway. Take the parking deck elevator to floor 3 (lobby level) and follow the signs.

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Agenda:

• 6:00PM - 7:00PM Networking

• 7:00PM - 7:05PM Announcements

• 7:05PM - 8:05PM Presentation & Q&A

• 8:05PM - 8:30PM Post Presentation Announcements & Raffle