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Title: Lessons Learned and Best Practices in Process Improvement - a Project Manager's Perspective
Presenter: Lisa A. Grant, MBA PMP
Abstract:
This lecture and course was developed to support practicing project managers in their lessons
learned activities, and to fill the void of lessons learned best practices. The author perceives
a void in lessons learned best practices, because upon research she found the topic referenced in
the most cited project management literature as follows:
- OPM3 mentions lessons learned at a high level.
- Prince 2 states that lessons learned should be captured in a log and published in a collated
report.
- Finally, PMI recently published the Post-Project Reviews to Gain Effective Lessons Learned book
which contains an assortment of data regarding the importance of a robust lessons learned practice,
and statistics on how organizations learn and why it's difficult to capture and leverage lessons
learned.
- The PMBOK states that lessons learned should be gathered at the end of the project phases and reviewed during planning.
Bio:
Lisa A. Grant is the CEO of EPM Solutions, a woman-owned, Project Management consulting and training
business located in Atlanta, GA. She has committed her career to the advancement of the project
management discipline through consulting, training, coaching and volunteering. She has influenced
and improved project management processes in various industries and functional areas such as Knowledge
Management, Healthcare, e-Learning, State and Federal Government.
Her consulting value proposition stems from 20+ years of Information Technology experience including
full life-cycle application development (SDLC), software implementations, e-learning product launches,
Program Management Office creation, Business Process Mapping, and process improvement business
consulting.
Her tactical training experience includes e-learning, instructor-led programs and involvement in
communities of practice. She is also a fervent blogger and podcaster of Project Management topics and
war stories.
She has serviced PMI in various volunteer roles such as a participant on Global PMP® exam writing
committees, as the Program Manager for the Certification and Education Committee of the Atlanta Chapter,
and is currently the President of the Atlanta Chapter.
Lisa holds an MBA with a concentration in Management from Georgia State University, is a Project
Management Professional, Advanced Communicator - Bronze, and Competent Leader. She achieved the MS
Office Project Blue Belt certification in 2006, spoke on "Lessons Learned" at the 2005 PMI Southeast
Symposium, was awarded a Most Valuable Player award for her exemplary service to the Atlanta Chapter
of PMI, and is listed in the Who's Who Registry.
Upcoming Meetings:
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Atlanta
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