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Abstract:
International standards related to IT Service Management permit organizations worldwide
to collaborate and they provide valuable guidelines that help establish the credibility of companies.
ISO20000 is the international standard for IT Service Management. Published in 2005,
ISO20000 is based on ITIL and Garter predicts that by 2008, ISO 20000 certification
will be a requirement in at least 60% of relevant public-sector and 30% of relevant
private-sector RFPs.
Compliance with the standard will empower the provider to change the common perception
that it is simply a significant cost center and third party certification to this
internationally accepted standard is considered to be the ultimate achievement in
"Due Diligence" and facilitating legal and regulatory compliance.
Achieving ISO 20000 certification can help turn a true return on investment and give
companies a competitive edge over those companies that don't meet this standard.
In addition, it is a powerful tool that will facilitate supply-chain management.
Attendees will learn:
- The evolution of ISO 20000
- An overview of ISO 20000, what it is, business drivers and the road map to implementation
- Discussing the potential impact of ISO 20000 on organizations
- Review of how successful companies approached implementation and the ROI they received.
- Suggesting actions an organization can take now to prepare for ISO 20000 certification
- Common Pit Falls to Avoid during the process.
Who Should attend:
- CIOs/CTOs/CISO's
- Program/Project Managers
- Infrastructure Managers
- Service Desk Managers/ Configuration Managers/ Change Managers
- IT Specialists and Manager
Bio: John DiMaria is the BSI (British Standards Institution)
Americas Product Manager of Business Continuity specializing in ISMS and ITSM
standards. John is a Certified HISP (Holistic Information Security Practitioner)
and Six Sigma Black Belt and donates his expertise as a Board Member of the HISP Institution.
He has 24 years in the industry specializing in Information Security, Management
System Analysis and Improvement, Regulatory Analysis and Compliance, Risk Assessment
and Management, Failure Mode Investigation and Six Sigma strategies on both a national
and international level.
Previously he served as a Managing Consultant of Information Security for LECG, LLC
a global expert services firm. Spent 4 years as member of the Board of Directors for
a multi-million dollar corporation in St. Louis Missouri and prior 16 years managed
implementation of SPC, Regulatory Affairs, process controls, information systems and
international management systems standards.
John serves on committees that influence legislation and drive international
harmonization such as the CSIA (Cyber Security Industry Alliance) and the BITS
Shared Assessment Program. He has been featured in many publications such as
Computer World, Quality Magazine, QSU, SC Magazine and Campus Technology concerning
various topics regarding information security and business continuity.
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