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Abstract: Many IT environments are
currently struggling to keep pace with rapid changes in
technology. Software architectures such as Service Oriented
Architecture (SOA) present new challenges associated with
maintaining baselines and controlling change. One widely adopted
framework of best practices offers guidance for applying
configuration management in relatively immature IT environments.
The IT Infrastructure Library (ITIL) is perhaps the best approach
for introducing the engineering discipline of configuration
management into non-engineering environments. The core of ITIL is
based on a configuration management database (CMDB), but 80-90%
implementations fail, and configuration management is recognized
as the most difficult aspect of ITIL to initiate. This
presentation will present the basics of configuration management,
identify the challenges of applying configuration management to an
SOA environment and propose an approach to implementing ITIL from
the configuration management perspective.
Bio: Robert E. Raygan earned
undergraduate degrees in both art and electrical engineering, an
MS in electrical and computer engineering, and is currently
finishing his computer engineering PhD dissertation at the
University of Alabama at Birmingham (UAB). He has extensive
industry experience in software and systems engineering and has
taught electrical and computer engineering courses on electrical
networks, data structures and algorithms, software engineering and
computer networking at UAB.
As the Configuration Manager for Synovus Financial Corp. Columbus,
Georgia he is designing and leading corporate adoption of an IT
Service Management framework following ITIL best practices.
Applying engineering discipline lead Mr. Raygan to an innovative
configuration management approach applicable at the enterprise
level and is the subject of his PhD dissertation and the Atlanta
SPIN presentation, “Enterprise Configuration Management in a
Service Oriented Architecture Environment”.
Prior to his work at Synovus, Mr. Raygan worked as a senior
systems engineer on the Enterprise Communication Technology
Platform project at the Centers for Disease Control (CDC) in
Atlanta, Georgia. Mr. Raygan is a current IEEE member and is ITIL
Practitioner certified in change, configuration and release
management. In 2004 he was the IEEE Communications Society chair
for the state of Alabama, and is an elected member of the Tau Beta
Pi engineering honor society. |
